Tips On How to get the Local Feel at your Chain Restaurant

Feb 01 2017

Guest Satisfaction Restaurant Management

Chain restaurants are here to stay.  They provide a sense of familiarity and consistency that people find comforting.  You know what to expect when it comes to the menu choices, portion sizes, services, and other familiar features. But even with their mass appeal, there is still an argument for adding a local flare to the cookie cutter atmosphere of the chain. 

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If you are part of a franchise or chain that is flexible and allows for regional or local adaptions, here are a few ways to get the local feel incorporated into your restaurant:

Tweak the menu for local taste buds.  Of course, you won’t have much leeway to change the menu, but if you are opening a Mexican food chain in Texas vs New York, there will be a difference in the amount of heat in your salsa.  If there is no leeway on the recipes, perhaps try running daily or weekly specials that reflect the local palate or offer local condiments (e.g., barbeque sauce in Texas, and Fry Sauce in Utah). 

Offer local drink favorites.  Offer local wines, have a local microbrew on tap, or add popular drink specials that reflect your region. 

Hang art by local artist.  This will most likely save you money as well.  Be sure that you let your guests know the art is by a local with a sign or mention in the menu.  Some artists are even willing to let you hang their art for free if you advertise their name and/or are willing to mark them for sale.  If you have a sports theme, feature items from your city’s local football, basketball, soccer, etc. team.

Hire local talent for live music.  Advertise that the band is local to get a larger crowd, and to let patrons know that you support the local talent.

Run it like a mom and pop.  While chains are immensely popular, there is a growing trend of “going local.”  Just because you operate under a larger umbrella does not mean that you have to give in to a nameless, faceless, corporate name.  Get out there and talk to your customers, know the names of the regulars, support the high school sports teams, and get involved in the community.  The more present you are to your customers, the more loyal they will be to you and your restaurant.

While you still want your restaurant to have the comfort and familiarity that customers expect, the “one-size-fits-all” formula does not always work from region to region.  If your brand allows for some localization, try it.  Adapting to the local market could just be the competitive edge you have been looking for.

Jennifer Day

Jennifer Day

Jennifer Day has over 16 years of experience in the marketing and communications field. Before joining the Ctuit marketing team, Jennifer previously worked at a major telecom company and was in marketing communications for a major point of sales (POS) manufacturer and software provider. She brings with her a wealth of knowledge on POS technologies, software and back office systems and the understanding of how they all work together to create a seamless customer experience while increasing profitability.