A.Ray hospitality, a Nashville restaurant group, has found success using Ctuit Software's restaurant management solutions for labor scheduling, communication and more.
A.Ray Hospitality is a small independent restaurant chain founded by Austin Ray. When the economy turned, Austin had the foresight to lock in a great location with a great lease and created M.L.Rose. This success led to opening a second location five years later with three more slated in the next three years.
A.Ray Hospitality needed a labor scheduling solution. Ctuit’s RADAR Restaurant Management Solution was recommended by several other independent restaurants in their community for labor scheduling and more. After comparing Ctuit to other scheduling platforms, A.Ray deployed Ctuit because Ctuit provided a fully loaded solution at a lower cost. In addition to labor scheduling, Ctuit provides all of the restaurant management tools needed to efficiently run operations.
A.Ray Hospitality’s GMs were hungry for Ctuit’s Labor Scheduling Module to ensure that the appropriate levels of staff were maintained. Within one month of using Ctuit’s platform, labor costs dropped 1.6% over the prior year. More accurate labor scheduling significantly contributed to the decrease in labor cost.
Dashboards are used daily by different levels of management. The President, COO and Director of Marketing have an executive team dashboard and the managers have a manager dashboard. This way, each group of users have the metrics that are most important to them (sales to forecast, sales to budget, etc.) at their fingertips.
Record setting sales are recorded using chart notes. These notes can be referenced in following years to show best practices for increasing performance year over year.
The Manager Log is an effective communication tool at all levels. Managers can communicate shift information with each other, restaurants can communicate with owners, and tasks can be assigned to any user and followed up in the Manger Log to ensure follow-up and completion.
A.Ray recently had a new menu roll out. Using RADAR’s Product Mix reports, they were able to analyze a new menu item’s success. They are also able to determine future prep needs based on an item’s historical sales trend.
Reviewing forecasted metrics against actual activity, managers can now see if they are below forecast and react immediately by having sales contests, which have increased sales revenue.
With the On The Fly™ mobile app, managers have more information readily available at their fingertips than they have had across entire systems in the past.
RADAR is intuitive to use and the training videos allow users to learn at their own pace. For example, those who have more experience with systems may adapt faster and begin investigating additional modules at an accelerated pace.
Client Services support has been outstanding for A.Ray. The system implementation was reported as flawless and even more straightforward than expected.
The A.Ray Hospitality team’s response to Ctuit has been terrific. Ctuit is giving them easy access to information that they have never seen before, which allows them to make informed decisions for success.