According to the National Center for Women & Information Technology, more than half (57%) of professional occupations in the U.S. workforce are held by women, but they only occupy one out of four professional computing jobs. When looking at Fortune 500 Chief Information Officers (CIO), only 17% of those titles are women.
In its inaugural year, Hospitality Technology’s Top Women in Foodservice Technology Awards seek to recognize outstanding women from both restaurant and solutions provider companies for helping to turn the tide and encouraging more women to enter technology fields.
Each of the following recipients are reimagining restaurant processes and operations while demonstrating excellence in leadership, inventiveness and skill. This year’s nominees were among a pool of candidates that all demonstrated incredible passion and accomplishments. It gives great hope for future generations knowing that these women are not only shattering gender stereotypes but also simultaneously accomplishing great feats that are raising the bar for everyone — regardless of gender.
Bringing a Human Touch to Technology
PAT DARLING , Ctuit Software
With more than 20 years’ experience in operations, customer service, and restaurant management, Darling joined Ctuit in 2006 to lead the Client Services Department. Darling steadily advanced up the ranks throughout her tenure, until achieving the position she holds today. Darling’s ultimate goal is to help customers make their restaurant the best it can be. One of the ways she is able to achieve this is ensuring that customers fully understand the benefits of Ctuit’s technology.
“Darling has a gift for marrying practical knowledge with highly technical software,” one colleague notes. “She can break down the technology so that customers can embrace it, understand it, and not be intimidated by it.”
Cultivating customer relationships has always been a top priority. She developed a forum where clients can request new product features and product enhancements. Each request is noted, reviewed and researched by Darling on a quarterly basis. She continuously mentors the client services team on best practices to cultivate strong relationships.
One of her biggest accomplishments was helping to develop a user-friendly product to assist customers in supporting state and federal labor laws. Being met with resistance, she had to convince developers there was a hole in the software industry that needed to be filled and the stakeholders it would be worth their investment. After two years, it is now one of the most sought after features by new and existing clients. Now, 100% of clients utilizing the Ctuit Special Pay Feature that Darling helped create are in compliance with state and federal labor laws.
“I am proud that I get to pass my passion on to others by leading a continuously growing team that provides unparalleled customer service,” Darling says. “Technology is great, but there is no substitute for the human touch.”
Read the full article 2017 Top Women in Foodservice Technology Awards, by Dorothy Creamer, Editor and Michal Christine Escobar, Managing Editor Hospitality Technology.